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    Order & Shipping Information

    This section of FAQs includes questions concerning orders, returns, and shipping. If you don't see your question below, head back to our main FAQ page or contact us and we'll be glad to assist you.

    What is the status of my order?

    Please call Customer Care at 1-888-281-0042 to find out the current status and location of your order.

    What is your cancellation policy?

    Custom orders that are canceled after order placement will incur a $30.00 fee plus any additional art charges that have been accrued at the time of the cancellation. An order cannot be canceled if it is already at the press.

    What is your return policy?

    No returns will be accepted without written or verbal approval from Print My Promotions. Call Customer Care at 1-888-281-0042 with any questions you may have in regards to returning or canceling an order. Custom products that have been produced cannot be returned. Keep in mind, custom products that are canceled will incur a $30 fee plus any additional art charges that have been tallied at the time of the cancellation.

    What does lead time mean?

    Lead time is the time it takes to produce and ship your order after your order is received for processing. It does not include the travel time to get your order to your door. Since our company is not open on weekends or holidays, the lead time for orders placed at those times starts the first business day after the order is submitted.

    What is meant by a "business day"?

    When we refer to "business days" in regards to your order, proofing or shipping, we are referring to: Monday, Tuesday, Wednesday, Thursday, and Friday.

    Why won't the website take my credit card information?

    There could be a couple of reasons this is happening:
    • The billing address on your account must match the billing address on your credit card or the system will not accept your credit card.
    • The credit card number may not be entered correctly. Be sure when you enter the credit card number that you do not have any spaces or dashes in the number.
    If, after confirming your credit card information is correct, your credit card is still not accepted, please call a Customer Care Rep at 1-888-281-0042 and they can help with your order over the phone.

    Can I ship my order outside of the U.S.?

    If you need to ship your order outside of the United States, please contact a Sales Representative at 888-281-0042 before placing your order on the website.